What you are paying for. Every payment on this site is for one scheduled call of the stated length with the professional you chose, or for a subscription plan that lets a professional use the platform. Nothing physical is shipped.
When a refund is due.
1. The professional does not join, or ends the call early through no fault of yours — full refund.
2. The professional cancels — full refund.
3. You cancel more than 1 hour before the start — full refund.
4. You cancel inside the last hour, or do not join — no refund, because the professional has held the slot.
5. The call was disrupted by a fault on our side — full refund.
How to ask. Open your meeting link and use "Report a problem", or write to us using the contact details on this site, within 24 hours of the scheduled time. Tell us the meeting date, time and what happened.
How long it takes. We decide within 3 working days. An approved refund is sent back to the original payment method and normally reaches you in 5–7 working days, depending on your bank. We do not charge a fee to process a refund.
Subscription and plan fees. Monthly plan fees pay for the month already used and are not refundable once the month has begun. You may cancel at any time and will not be charged again.
Chargebacks. Please contact us first — most problems are settled faster directly than through a bank dispute.