Terms & conditions

For clients booking a call

1. The fee shown is for a single call of the stated duration at the scheduled time.
2. Join from your link on time — the call ends when the booked time (plus a short grace period) is over.
3. You can request a reschedule from your meeting link up to 1 hour before the start.
4. If the call does not happen as agreed, report it from your meeting link within 24 hours for a review and refund where applicable.
5. Approved refunds go back to the original payment method in 5–7 working days.
6. The professional is solely responsible for the advice given during the call.

Booking through CallsQ Mart
7. CallsQ Mart is a directory. We introduce you to independent professionals, take the payment and run the call. We do not employ them, do not supervise or check the advice they give, and do not endorse it.
8. We are not responsible for any loss you suffer by acting on what a professional tells you — financial, medical, legal, personal or otherwise. You take that decision on your own judgement and at your own risk.
9. Listings are read by our team before they appear, and ratings come only from people who took the call. That is a check on presentation, not a guarantee of qualification, licence or outcome.
10. For anything urgent, medical or safety-critical, contact a local emergency service or see someone in person. A short paid call is not a substitute.
11. You must verify your mobile number before booking, and you must be 18 or over.
12. Money you pay is held by us until 48 hours after the call is completed, so a problem can be reported and refunded under our refund policy.
13. We record the date, time, device and version of these terms when you accept them, as evidence of your consent under the Digital Personal Data Protection Act, 2023.

For professionals taking calls

1. You are an independent professional and are solely responsible for the advice and services you provide.
2. You will only schedule calls with clients who have agreed to be contacted.
3. Payments collected are held until the meeting completes plus the hold period, after which they become withdrawable.
4. A platform fee (currently 12% unless agreed otherwise) is deducted when you withdraw.
5. Refunds may be issued to clients for meetings that did not take place as agreed.
6. Your payout account must be in your own name as registered.
7. Misuse, harassment or fraudulent activity will lead to suspension.

Listing on CallsQ Mart
8. A Mart listing appears only after our team has approved it, and may be taken down at any time if it is inaccurate, misleading, or the subject of complaints.
9. You are solely responsible for the advice you give, for holding any qualification, registration or licence your work requires, and for complying with the law that governs it.
10. You indemnify CallsQ against any claim arising from advice you gave or services you provided to a client introduced through the Mart.
11. Mart earnings are held for 48 hours after a call is completed before they become withdrawable — longer than a direct booking, because neither side has dealt with the other before.
12. Ratings and written testimonials come from clients. We publish written testimonials only after reading them, and we do not remove genuine ratings on request.
13. A Google Business link is sent to your clients only after we have checked that the listing is yours.
14. Only open times you can genuinely attend. Repeatedly missing Mart calls will end your listing.